AI News

Eoghan McCabe, the controversial Intercom co-founder who left the CEO role in 2020, is stepping back in If you have been searching for a feature-intensive CRM service, then you should stop what you’re doing and pay heed right away. LiveAgent not only offers you live chat functionality but also includes ticket management, social messages, and customer …

Restarting the start-up: Why Eoghan McCabe returned to lead Intercom Read More »

Complaints about consumer products and services So, begin implementing the various types of customer service we reviewed and use the examples provided for inspiration. Customers often seek support when something goes wrong, especially in the SaaS world. As a customer service rep, you must be skilled at figuring out what’s going on, how to solve …

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IBM: Exploring Generative AI’s Impact and Challenges in Financial Services On the one hand, most seem to believe that the technology could dramatically increase their ability to detect and predict attacks. But, at the same time, they worry that the enterprise adoption of a new technology might create new attack vectors. This is particularly valuable …

How genAI is transforming financial services Read More »

6 Practices to Ensure Conversion Rate Optimization with a Chatbot Say that you have about 12,000 monthly visits and your average rate is around 3%. This would mean that you had 400 people that made a purchase within that period. Mountain Dew used a marketing chatbot, DEWBot to connect with their customer base through brand …

How Chatbots Increase Top-of-the-funnel Conversion Rate Read More »